Refund/Cancellation Policy
At www.MilesOnCanvas.com, each of our pieces is made with a lot of love and thought. We would love for you to be happy with your purchase. And that is why we request you to think before you place your order. Please review our refund and cancellation policy below
Cancellation Policy
Miles On Canvas does not have a cancellation policy. Due to the limited edition or one-of-a-kind nature of our artworks, allowing cancellations may prevent other potential buyers from purchasing the item if it appears as sold. We urge customers to consider their purchases carefully before completing the order.
Refund Policy
Our refund policy is solely based on damaged items. Each piece we create is crafted with care and attention to detail. We want you to be delighted with your purchase. However, if you receive a damaged item, we will gladly offer a refund.
Important Notice: Special Edition Products Policy
Please be aware that all sales of Special Edition Products are final. No returns or exchanges will be accepted for these items. By proceeding with your purchase, you acknowledge and agree to this policy.
Procedure for Damaged Items
If you receive a damaged package, please notify us immediately at hello@milesoncanvas.com with ‘RETURN of {your order no. here}’ in the subject line. We require documentary proof of the damage. Please note that each item ships with a Miles On Canvas Seal, and for the item to be eligible for a refund, the seal must be unbroken.
Shipping and Handling Costs
The buyer is responsible for all return shipping and handling costs. Used or damaged items will not be accepted for return.
Exceptions
There will be strictly no cancellation and/or refund offered for items on sale/discount.
Additional Notes
- Please allow for individual variations as all items are handmade. While we strive to accurately represent our work in photos, computer screens may affect the appearance, especially color, of an item. We urge customers to make their purchase decisions carefully.
By placing an order with Miles On Canvas, you agree to abide by the terms and conditions outlined in this refund/cancellation policy.
If you have any further inquiries or concerns regarding our policy, please contact us at hello@milesoncanvas.com.
Thank you for your understanding and cooperation.
Miles On Canvas
Pune, India.